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Friday, 12 June 2015

Groupon hiring for Various Post-Customer Service | Content Writer

Customer Service | Content Editor Deal Vetter | Portal Operations Analyst | Partner Service-Groupon


Eligibility : Any Graduate, MBA/PGDM
Location : Bangalore
Last Date : 30 Jun 2015
Hiring Process : Walk - In

Groupon - Job DetailsDate of posting:29 May 15

Hiring for Customer Service / Editorial role / Content Writer / Content Editor / Deal Vetter / Portal Operations Analyst / Partner Service 

Brief about Customer Service Role (Voice and Non- Voice) - Handling customer queries in terms of email, voice and chat.
Brief about Editorial role - Upload deal content and codes before the deal goes live on the website,   modify content according to instructions from the sales team and merchants and do other tasks assigned by supervisors.
Brief of Content Writer - We are searching for an experienced and qualified creative writer to get on-board our Editorial Team. The basic and most important responsibility would be to craft witty deals that generate the interest of our subscribers and make them click the Buy button. 
Brief of Content Editor - The Content Editor is a pivotal part of the Editorial team. The Content Editor not only ensures complete accuracy and consistency of the content but mentors the team with tips to improve overall content quality. 
Brief of Deal Vetter - This sub-team within Editorial is responsible for approving contracts submitted by the sales team. They adhere to a checklist and ensure that all the information required by the customer is present in the contract. Besides this, the team also does a fair bit of information gathering from the merchant website and other sources to be included in the deal page.
Brief of Portal Operations Analyst - This sub-team within Editorial works on modification tickets that come in from the merchant and internal sales teams. They are also the point of contact for handling the backend of the Groupon portal - such as deal live timers, extensions, deal removals, content changes etc. 
Brief of Partner Service role - Processing merchant payments and  Coordination with the finance team for merchant payments
Location: Bangalore

How to apply

Please walk-in with the update copy of your resume and if you have any queries please write to us at jobs@groupon.co.in

Date: From 30th May 2015 to 29th June 2015

Interview time: 11:00 am to 6:00 pm

Venue:

Nova Miller No 333, Thimmaiah Road,

Vasanthnagar, Bangalore, India. 

Landmark - Near Cantonment Railway Station.

Contact person: Madhukkar Puthappa/ Rivka Shilpe/ Priyanka Sarkar

Interview process: Personal interview round 


About Groupon

Groupon (NASDAQ: GRPN) is a global leader of local commerce and the place you start when you want to buy just about anything, anytime, anywhere. By leveraging the company’s global relationships and scale, Groupon offers consumers a vast marketplace of unbeatable deals all over the world. Shoppers discover the best a city has to offer on the web or on mobile with Groupon Local, enjoy vacations with Groupon Getaways, and find a curated selection of electronics, fashion, home furnishings and more with Groupon Goods. Groupon is redefining how traditional small businesses attract, retain and interact with customers by providing merchants with a suite of products and services, including customizable deal campaigns, credit card payment processing capabilities, and point-of-sale solutions that help businesses grow and operate more effectively.

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